What to Do If You Think You Were Scammed
The right response depends on whether you clicked, paid, shared a password, installed remote software, or gave someone control of the computer.
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Blog & Help Center topic
Virus & Malware Help
Calm response guidance for pop-ups, malware, suspicious links, exposed accounts, fake support calls, and remote-access scams.
What Happens During a Virus Removal Appointment
A responsible malware appointment begins with the incident timeline and data risk before moving into cleanup, account guidance, verification, or reinstall decisions.
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What To Do After a Ransomware Warning
Some ransomware warnings are fake browser pop-ups, while real ransomware may encrypt files or disrupt access. The first job is to avoid making the situation worse.
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What To Do If a Scammer Had Remote Access to Your Computer
Remote-access scams can expose files, saved passwords, email, financial accounts, and installed software, so closing the pop-up is only the beginning.
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How Fake Microsoft Support Scams Work
Fake support scams use urgent pop-ups, calls, emails, and search ads to convince people that a normal computer warning requires immediate payment or remote access.
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How to Spot a Fake Microsoft Support Scam
Fake Microsoft support messages rely on urgency, frightening claims, phone numbers, and requests for remote access or payment.
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What to Do If Your Browser Keeps Opening Random Pages
Repeated redirects can come from unwanted extensions, notification permissions, changed search settings, adware, or a compromised browser profile.
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How To Tell If a Pop-Up Is a Scam
Scam pop-ups manufacture urgency, claim impossible knowledge, and push victims to call a number, install software, or pay immediately.
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What To Do If You Clicked a Suspicious Link
A click alone is different from entering a password, downloading a file, approving a login, or giving someone remote control.
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