Last updated July 26, 2026. This page explains the present website and service approach in plain language. A written estimate, authorization, invoice, or plan agreement may add terms specific to a particular job.
What this means before you authorize service.
Technology work can involve devices, files, accounts, remote access, third-party services, and changing technical conditions. Clear permission and a written scope protect both the customer and the technician.
Starting a remote session safely
Remote support begins only after you contact Leon’s Computer Shop through a known channel, the customer and task are confirmed, and you authorize the session. Leon will not ask you to hide a session from a bank, employer, family member, or trusted adviser, or to move money as a condition of support.
What remote support cannot do
Remote tools cannot repair physical damage, no-power conditions, loose ports, liquid exposure, swollen batteries, many failing drives, or every internet and network problem. Connection loss, employer policy, encryption, account restrictions, unsupported software, missing credentials, or data risk may limit or end a session.
Your participation and session end
Remain available, close unrelated private material when practical, and ask before approving a change you do not understand. Do not read passwords or verification codes aloud unless a verified process specifically requires your direct entry. When the agreed task ends, the session is closed; unattended or ongoing access requires separate written authorization.
Confirm the decision in writing.
- The correct customer, device, account, or organization
- The approved diagnostic, repair, remote, monitoring, or project scope
- Price factors, deposits, third-party purchases, and approval limits
- Backup status, important data, access, and known risk
- How changes, completion, pickup, billing, or cancellation will be communicated