One shop, three clear starting points.
You do not need to diagnose the problem before reaching out. Choose the route that matches who owns the technology and whether this is a one-time problem or an ongoing support relationship.
Residential device help
Computers, laptops, Macs, phones, tablets, game consoles, setup, transfer, scams, malware, and eligible remote support.
Request device helpSmall-business IT
Users, workstations, Microsoft 365, backups, recurring interruptions, cybersecurity, vendors, and managed-service planning.
Start with an IT BaselineExisting clients
Current managed IT and Home Cyber Care customers can report the affected user, device, account, impact, and urgency.
Open client supportBefore you schedule, authorize, or hand over a device.
These answers cover appointments, supported devices, diagnosis, cost, timing, data, repairability, remote help, scams, Salem County service, ongoing support, and warranty scope.
Yes. Call or submit a request so availability, device handoff, remote options, and immediate safety concerns can be confirmed first.
Services include Windows desktops and laptops, gaming PCs, many Mac concerns, PlayStation and Xbox systems, Nintendo Switch models, and model-specific phone or tablet inquiries.
Residential computer repair, virus and malware removal, Windows repair or reinstall, and standard healthy-drive data transfer are generally $75–$125 with diagnosis included. Console HDMI repair is $75. If Leon cannot complete the agreed covered repair, there is no diagnostic or repair labor charge. Phone and tablet pricing depends on the exact model and parts cost.
Timing depends on diagnosis, parts, current workload, data, reassembly, updates, and testing. Mention genuine deadlines, but do not assume same-day service.
Data can never be guaranteed. Back up stable devices before service when possible. If storage clicks, disappears, or contains the only important copy, stop using it and ask first.
No. Age, damage, parts, cost, support life, and data condition all matter. The recommendation may be repair, recovery, upgrade, replacement, or no further work.
Eligible software, account, setup, update, and troubleshooting work may be handled remotely after identity, authorization, and scope are confirmed.
Bring the device, correct power adapter, and only accessories directly related to the symptom. Include notes or photos of errors and disclose drops, liquid, prior repair, scam, or data concerns.
Disconnect remote access, end contact, preserve a timeline, and use a trusted device to contact financial institutions or change exposed passwords.
Service is available by arrangement throughout Salem County and nearby South Jersey communities. Confirm details before traveling.
Home Cyber Care provides monitoring and support options for eligible home computers. Defined IT support options are available for small businesses.
The written estimate, authorization, invoice, and any plan agreement state the coverage that applies to a specific device and job. Contact Leon with the invoice and symptoms for a warranty review.
Help Leon give you a useful first answer
Share the exact model when known, the symptom you can see, what changed, what has already been tried, your town, and whether important files, accounts, money, deadlines, or business work may be affected.