A clear support-request path for current managed IT and Home Cyber Care clients, including impact, urgency, and safe contact guidance.
For current clientsInclude impact and affected usersNever send passwords or verification codes
For current managed IT and Home Cyber Care clients
Describe the impact, not just the error.
Include who is affected, what work is blocked, when the issue began, the device or account involved, and a safe way to reach you.
This form is not an emergency service, does not guarantee a response time outside the applicable agreement, and should never contain passwords, verification codes, banking information, or sensitive customer data.
Submit an Existing Client Support Request
Not a current client?
Residential customers can use the public request page for one-time device and technology help.
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